You will have coverage in all countries of the European Union (Germany, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, and Sweden) plus Norway Liechtenstein, Iceland, and the United Kingdom.

Our data SIM cards allow a 5G connection. However, to get 5G, you need to have a 5G capable device and be in an area with 5G coverage.

No. We only provide data. However, you can use VoIP apps such as Skype, Whatsapp, Viber, etc.

It is not guaranteed that you will be able to stream TV.

Under good coverage our customers normally are able to watch TV.

However, there are many factors that affect the quality of the internet connection on a mobile network. 4G doesn’t yet cover all the territory and in areas with only regular 4G coverage, the signal may not me enough to provide the speeds needed to stream TV.

Additionally, places with good 4G coverage, can get crowded during the certain periods, which will force the bandwidth to be shared with different customers, causing a drop in the connection speed.

Up to 10 devices can connect simultaneously. But please note that the network speed will be shared between the connected devices.

Not at all. You don’t need to do any setup or configuration. You just need to turn on the device and use the password we provide to connect.

It can last up to 16 hours in the standby state and at least 6 to 8 hours for nonstop use. We recommend outdoor intensive users to carry a power bank

Yes, the portable Wifi hotspot comes with a USB cable and power plugs for Europe.

It comes with a SIM card. You do not have to buy a SIM card if you are renting WiFi.

You can check the data consumption, at any time, directly on the display of the portable wifi.

An unlocked phone accepts SIM cards from other networks. To test of your phone is unlocked, insert in your phone a SIM card of a friend who is from another network and see if it works normally.

If you are not sure if the phone is unlocked, rent instead our portable WiFi hotspot.

Yes, our SIM cards are triple-size-in-one. You will receive a card that can be detached to regular, micro or nano size. This means that they can fit any phone in the market.

No. Your SIM card will be already activated and ready to use when you receive it.

No. Once you receive it, it is ready to use. No need to enter a PIN, no need for phone configuration, no need to call to activate, we have done all that work for you.

Yes, our SIM card can be used on your existing Mifi portable wifi hotspot router. However keep in mind that the device must not be locked to your current mobile operator. If you are not sure if the device is unlocked, rent instead our portable WiFi hotspot.

Yes, if your device supports a tethering / personal hotspot feature, you can use it with the SIM cards we provide.

However, please note that certain operators block Apple products in order to limit tethering. If you have an Apple device, please test the tethering functionality with another operator SIM card. You can always rent instead our portable WiFi hotspot.

You will be charged at the moment of the reservation. There will not be any additional charger after that (except if you do not return the rented device).

There are absolutely no other charges. The amount you pay already includes the communications price + shipping + return + taxes.

Unfortunately, no. We only accept payment by credit card or PayPal account.

Yes. Please send us an email before the end of the rental period requesting the rental extension. The extra cost will be according to the cumulative number of days.

Yes. For the first month, please place your order online and in the comments section please leave a note saying that you would like to make monthly payments. A couple of days before the end of the first month, we will send a link to set up a standing order which pays automatically every month (the price for the followings months will be lower than for the first month)

Yes. We will give a full refund for cancellations made 5 days before your delivery date. Between 1 to 5 days before the delivery date, the refund will be equal to the full refund minus the shipment cost (15€)

We deliver to all countries of the European Union: Germany, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania and Sweden.

The sooner, the better. Our website requires at least 3 working days in advance to place an order. But the earlier, the better as we might run out of stock.

For home deliveries, it will be delivered on the morning of your start date.

For Hotels and Pickup Points, it will be delivered the day before your pickup date (e.g. if your pickup date is 17th July, it will be delivered 16th July). However, in some cases, it may be delivered on the same day as your pickup date

During check-in, please ask the hotel receptionist for the envelope addressed to you. Be sure that the name you introduce in your order is the same name of the Hotel booking

The package will be delivered in hand (Monday to Friday) at your residence, which means that someone must be there to receive it.

Alternatively, you can choose to send it to your landlord’s address and arrange with him the delivery for you.

IMP: it’s not possible to set a time interval for the delivery.

Yes. All you need is to show your ID, or passport to collect the item. Be sure to use the same name when making the order. Please check the location and the opening hours of your closest UPS Access Point

We provide a pre-paid return envelope on the package you will receive.
At the end of the rental, you just have to put everything in that return envelope and drop it off at UPS Point.

The return should be done no later than the morning after the last day of the rental period.

No, we will provide a pre-paid return envelope for return, so you do not have to pay anything.
If the customer leaves Europe without posting the device, it is his responsibility to ship it as soon as possible and pay for the international return shipping charges.

Please go to a post office and sent it to our address:

Europe Internet (TuryElectro)
Carretera Porriño Salceda Km. 1
Desvío Polígono A Granxa. Lugar Vilafria, 32
36475 O Porriño, Pontevedra, Spain

The items should be returned in working order and in good physical condition at the end of the renting period.
Non-returned items will result in the incurrence of the following charges:

• Portable Wi-Fi router: 70€
• SIM card: 10€
• AC adapter: 10€

In the case of a delayed return after the end of the renting period, you will incur a daily penalty fee 3€/day. We consider the return date, the date that the envelope is postmarked by the post, and we add 2 days of additional tolerance.

In Europe, there isn’t unlimited data. Please be careful with companies that advertise unlimited data.

You have an average of 5GB /day (for example you can consume 9GB in one day and 1GB in the next one)

However, the total consumption in one calendar month (1st to 30/31st) can not exceed the 150GB.

With 5GB you can, in one day, surf the Internet for about 600 hours, listen to 1000 songs or stream 5 hours of standard-definition video / video call.

Unfortunately no. If you see that you will need more data the best solution would be to make a new order.

You can rollover the unused data within one calendar month (1st -30/31st). However, is not possible to transfer the unused data from one month to the next one.

No, there is no need to activate it. The SIM or portable WiFi, is already activated.

Please wait a couple of minutes for the SIM / Hotspot connect to your country operator 

There is no need to set an APN or change any setting on your phone. The SIM cards are already preconfigured to accept any setting and connect automatically.  

There are no limits on the usage of any app. The net neutrality principle applies.

The only limit is the number of days you have ordered.

All the items are checked before being sent. However, if it was damaged or didn’t work when you received it, please contact us by email or phone and let us know your order number as soon as possible. We will give a full refund after checking the device or SIM card.

If you have our portable wifi, please click on the menu button located on the top of the portable wifi and select the “data roaming” option.

If you have introduced the SIM card on a phone or a router, please activate the data roaming on your device.

If you have our portable wifi, please click on the “menu” button located at the top of the device and selected the option “Device Info”.  You will then be able to check the network name/SSID and the correspondent password